Wholesale Reimagined. Sweet Deals.

NeoMara accepts returns for eligible products within 14 days of delivery. To qualify for a return, items must remain unopened, unused, and in their original packaging. To request a return, customers must contact NeoMara support with their order number and reason for return before sending any merchandise back. Unauthorized returns may be refused. Customers are responsible for return shipping costs unless the return is due to damaged, defective, or incorrect items received. Approved refunds will be processed after inspection of returned goods. Due to the nature of consumable products, opened food, candy, or ingestible items are non-returnable unless defective or damaged upon arrival.

Refunds are issued only after returned products are received and inspected by NeoMara. Approved refunds are processed back to the original payment method within 5–10 business days. Customers experiencing order issues, shortages, damages, or billing concerns must notify NeoMara within 5 business days of delivery. Chargebacks or payment disputes filed without first contacting NeoMara to resolve the issue may result in account suspension, refusal of future service, or additional documentation requests. NeoMara reserves the right to deny refunds for returned items that do not meet eligibility requirements.

Orders may be canceled only before processing or shipment begins. Once an order has entered fulfillment, packaging, or shipping stages, cancellation requests may no longer be accepted. NeoMara reserves the right to cancel orders at its discretion due to inventory issues, suspected fraud, pricing errors, compliance concerns, or unavailable products.

NeoMara products are intended only for lawful resale and distribution in jurisdictions where such products are permitted. Customers are responsible for ensuring compliance with all applicable local, state, and federal laws regarding the purchase, resale, marketing, transport, and use of products sold by NeoMara. NeoMara does not guarantee availability or legality of products in all regions and reserves the right to refuse or restrict sales where prohibited. Products may not be exported, resold, or redistributed in violation of applicable U.S. laws or regulations.